About the Role
Company: ITS Informationstechnik Service
Welcome to the ITS Group, a company with over 700 employees across 20 locations in Germany and worldwide. We are recognized leaders in software and services and pioneers of tomorrow’s changes. Our clients in the utility sector already rely on our solutions in Geographic Information Systems (GIS) and Operational Information Systems (OIS).
But now, about you: Are you ready to join a dedicated and qualified team that not only collaborates but also aims to achieve great things together? At ITS, it’s not just about career advancement—it’s about shaping your own path.
People come first at ITS.
We firmly believe diversity is the foundation of innovation and success. That’s why we foster an open, respectful work environment where every individual—regardless of background, gender, age, sexual orientation, or life path—can thrive. Our corporate culture is built on collaboration, mutual support, and strong team spirit. We offer flexibility to balance professional and personal life, and create space for both personal and professional growth. Together, we’re shaping the digital future—and every opinion matters.
Join our team!
We are currently looking to strengthen our team with a:
1st & 2nd Level IT Support Specialist – Smallworld GIS (m/f/d)
in full- or part-time (minimum 32 hours/week) at our headquarters near Dortmund’s Phoenix Lake, as well as at our locations in Darmstadt, Dresden, Hamburg, and Karlsruhe.
Your responsibilities:
Provide seamless application support for our software solutions at customer sites
Receive and process support requests via our ticketing system, resolve issues directly or escalate to the appropriate contact
Support customers in troubleshooting errors and resolving general issues with our GIS-based software solution, Smallworld GIS, at 1st and 2nd level—working daily with a Geographic Information System
Your profile:
Completed university degree in (geo-)informatics, a vocational training in a related field, or an equivalent qualification
Experience with Geographic Information Systems (GIS) is particularly important—practical experience is highly desirable
Knowledge of object-oriented programming (e.g., Java or C#) is a plus (learning Smallworld’s programming language, Magik, is part of your training at ITS)
You enjoy learning new technologies and are highly motivated to expand your skillset
You are communicative and team-oriented, yet capable of working independently and taking responsibility
Why join us? Discover our fantastic benefits:
Intensive onboarding with hands-on training to build knowledge and enthusiasm for our work
Flexible working hours, personal time off, and mobile working options for greater freedom
24/7 confidential support through our Employee Assistance Program—via phone, video, or chat
Sustainable mobility: Our job ticket scheme promotes eco-friendly commuting with financial support
Bike leasing (Lease-a-Bike): Secure your dream bike at attractive conditions—for commuting or leisure
Ongoing training opportunities to keep you at the forefront of technology
Competitive compensation that values your contributions
Team events to strengthen collaboration and have fun together
Mentors and tutors to support you with advice and guidance
Strong, dynamic teams with flat hierarchies and a collaborative, equal-opportunity culture
Health & well-being: Ergonomic workstations, fitness, and health programs to support performance and teamwork
Corporate Benefits: Exclusive discounts, special offers, and perks
Celebrating milestones: Thoughtful gifts and bonuses for life’s important moments
Job security in a future-oriented industry—you’ll help keep utility operations running digitally, using your skills to make a real impact
Ready to achieve great things with us? We look forward to welcoming you to our team!
Apply online at: its-service.de/its-gruppe/karriere (https://www.its-service.de/its-gruppe/karriere)
For more information about the individual companies within the ITS Group, please visit their respective websites.