About the Role
Our client is looking for an experienced General Manager – Operations to lead large-scale GIS, ArcGIS, Navigation, LiDAR, Annotation & Labeling, Utility, and Mapping operations.
Key Responsibilities
Lead end-to-end GIS, ArcGIS, Navigation, LiDAR, Annotation & Labeling, Utility, and Mapping operations, including planning, resource allocation, delivery, quality, productivity, and budgets.
Manage large and diverse teams and drive operational excellence, productivity, scalability, and continuous improvement.
Oversee projects involving GIS mapping, geospatial data, navigation, LiDAR processing, annotation, labeling, utility mapping, and engineering services.
Build and maintain strong relationships with international clients and senior stakeholders.
Understand client requirements and ensure delivery meets quality, timelines, SLAs, and business expectations.
Drive adoption of GIS technologies, ArcGIS platforms, LiDAR solutions, navigation technologies, mapping tools, and operational best practices.
Collaborate with technology, delivery, quality, business development, and other cross-functional teams to deliver strategic business initiatives.
Identify opportunities to improve process efficiency, automation, technology adoption, and delivery scalability.
Mentor leadership teams and build a culture of innovation, agility, accountability, and continuous improvement.
Represent the organization in leadership meetings, client discussions, conferences, and industry events.
Requirements
18 years of overall experience, with 10 years in Operations / Delivery Management.
Strong experience in GIS, ArcGIS, Navigation, LiDAR, Annotation & Labeling, Utility, Mapping, or Engineering Services.
Strong understanding of the GIS, Geospatial, Utility, Navigation, LiDAR, and Mapping ecosystem, including client dynamics and competitive landscape.
Hands-on understanding of ArcGIS / GIS platforms, geospatial data processing, LiDAR workflows, navigation data, mapping, and annotation/labeling operations.
Proven experience managing large teams, multi-location operations, and complex delivery environments.
Strong customer relationship management skills with mid-to-executive-level stakeholders.
Experience working with Tier-1 GIS, Utility, Mapping, Navigation, Geospatial, or Engineering Services clients.
Strong stakeholder management and international client-facing experience.
Proven track record in operational strategy, P&L / budget management, productivity improvement, and delivery governance.
PMP / PRINCE2 / equivalent Project Management certification preferred/required.
Familiarity with project management and delivery tools such as MS Project, Jira, etc.