About the Role
Geospatial Technical Support Manager
Huntingdon, Cambridgeshire (Hybrid)
Competitive Salary + Bonus + Car Allowance + Benefits
KOREC Group is Trimble's premier geospatial distributor across the UK and Ireland. We supply state-of-the-art surveying technology, GNSS systems, robotic total stations, 3D laser scanners, mobile mapping solutions, and geospatial software to construction, surveying, and engineering professionals.
We are looking for a Geospatial Technical Support Manager to lead our technical support team in Huntingdon. In this high-impact role, you will oversee hardware and software technical support, manage customer escalation, and work closely with Trimble software product managers.
Key Responsibilities:
Team Leadership: Lead, coach, and support a team of geospatial technical support specialists assisting UK and Ireland customers.
Technical Escalation: Act as the senior escalation point for complex hardware (Trimble GNSS, Total Stations, Mobile Mapping) and software (Trimble Business Center, eCog, Terraflex) technical queries.
Workflow Optimization: Improve technical support processes, ticket response times, and knowledge base documentation.
Vendor Liaison: Work directly with Trimble engineering and product management teams to report software bugs, request features, and test new releases.
Customer Training: Deliver high-level technical training and webinars for key commercial clients.
Candidate Criteria:
Degree or HND in Surveying, Geomatics, GIS, Civil Engineering, or related geospatial subject.
Proven technical support or field application experience with Trimble, Leica, Topcon, or similar surveying technology.
In-depth technical knowledge of GNSS, total stations, 3D laser scanning, and surveying software (Trimble Business Center, ArcGIS, QGIS).
Strong leadership skills with experience managing or mentoring technical staff.
Excellent customer service orientation and problem-solving mindset.
What We Offer:
Competitive base salary + performance bonus + company car allowance.
Flexible hybrid working options.
Comprehensive training at Trimble global headquarters.
Healthcare, pension, and life assurance.
How to Apply:
Apply with your updated CV via the KOREC Group careers page or LinkedIn.