Hiring For TL / TM - GIS Mapping - Hyderabad

Role : Team Lead / Team Manager Job purpose To manage a team and drive performance management along with driving process improvement initiatives. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 6+ Years of experience in similar environments/ tech companies, including 3 years of managing teams and should have direct reporting. Have worked in Mapping Domain only. Key Responsibility - Manage teams to deliver on SLA, KPIs and KRAs, Responsible for operational efficiency & effectiveness of the teams. Ensure the team meets all contractual SLA targets along with helping others to meet the same Monitor performance, identify improvement areas, implement action plans and track them to closure. Manage metrics and enhance their usefulness by improving correlation with customer satisfaction. Manage stakeholder expectations by engaging QC team and Policy Engagement functions. Carry out pre-emptive and predictive analysis to improve the issue prevention focus of the process. Identify automation/optimization opportunities and develop technical solutions to drive such changes. Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation Proactively look for process/product improvement opportunities Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team. Drive workflow and policy/process related change management initiatives Conduct annual / bi-annual appraisal Immediate or 30-45 Days Notice period is preferable. (Please apply if you have above skillset only.)