Product Engineer II - User Assistance (Indoor GIS)

Overview Ensure you read the information regarding this opportunity thoroughly before making an application. As a Technical Writer in User Assistance at Esri, you’ll create and maintain UA content for GIS software, enabling customers to use our platform effectively. You’ll become a subject matter expert by collaborating with engineers, product, and marketing to communicate best practices. Your work spans online help, tutorials, blogs, and multimedia, shaping a consistent Esri style and a great user experience. This role combines hands-on learning with cross-functional storytelling to support product releases and user success. Compensation / Benefits medical, dental, vision 401(k) and profit-sharing minimum 80 hours vacation leave twelve paid holidays opportunities for personal and professional growth Responsibilities Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows Support UA materials including installed and online help, tutorials, blogs, videos, and more Manage documentation throughout the development cycle and ensure documentation requirements are met for software releases Be part of a UA team to produce content consistent with Esri style Provide team member support through functionality feedback and testing assistance to the product team Create and maintain a network with delivery services, product management, and marketing to ensure excellent user experience Collaborate with software engineers to envision, design, build, test, release, and support desktop and enterprise products Key requirements 2+ years of professional experience in a similar position Understanding of HTML or Markdown Experience producing web-based documentation xhuatnn using a CMS with versioning and content reuse Ability to learn and use software as a customer would to produce UA materials Excellent written and verbal communication skills Effective time management and organizational skills in a fast-paced environment Bachelor’s degree in GIS, English, technical writing, or a related field Excellent written and verbal communication Strong organizational skills Ability to work in a fast-paced environment HTML Markdown Content Management System (CMS) with versioning