Technical Customer Support Representative, EMEA

Vantor is seeking a Technical Customer Support Representative to support customers across the EMEA region from its London office. You'll help customers define imagery requirements, support image selection and tasking, and use your knowledge of satellite imagery and geospatial tools to resolve questions and assess basic product quality. Responsibilities: answer inbound email and phone; help customers define order requirements including image selection; apply GIS knowledge to customer imagery needs; process orders, quotations and feasibility assessments; submit tickets; provide technical support for Vantor's SaaS programs; perform basic imagery QC; manage tasking and archive projects; coordinate incident resolution and escalation; collaborate with Sales and Support; on-call support for high-value projects (may include weekends). Minimum: attend Chiswick office Tue-Thu (hybrid); relevant degree or equivalent; 2 years customer service (B2B preferred); strong attention to detail; Microsoft Office; strong communication and troubleshooting. Preferred: QGIS, ArcGIS Pro or ArcMap; geography or GEOINT background; satellite imagery/Earth observation/remote sensing familiarity; CRM systems.