About the Role
Company Overview
Hexagon’s Infrastructure & Geospatial division integrates measurement, positioning, and mapping technologies to help industries reliant on geospatial data capture, measure, and visualize the physical world—and transform data into actionable insights for better decision-making and increased efficiency.
Role: Technical Support Specialist – GNSS & Surveying (m/f/d)
Location: NRW, Germany | Remote (100%) | Full-time
Why You’ll Love This Role
Providing expert consultation and technical support to customers and colleagues
Supporting the Helpdesk/Technical Support team as a specialist in:
- Total stations and GNSS systems for construction and engineering applications
- Leica software solutions for surveying and GIS
Coordinating, analyzing, and resolving customer inquiries remotely
Documenting and managing requests in ticketing/CRM systems (e.g., Salesforce)
Conducting on-site field support visits for customers
Delivering customer training sessions (on-site or remote)
Conducting internal training for sales teams and channel partners
Supporting sales during customer demonstrations and consultations
Assisting workshops with fault analysis and direct customer communication
Supporting technical exhibitions and events
Assisting with translation of technical documentation
Performing hardware and software tests for new products and software versions
Creating customer-facing technical documentation
Who You Are
Completed university degree or vocational training in geodesy, surveying, geoinformation, or a related field
Strong communication skills and enthusiasm for customer interaction
Team-oriented with the ability to work independently
Solid technical understanding and interest in cutting-edge technology
Proficient in IT tools and comfortable with modern devices
Passion for using state-of-the-art surveying instruments and software
Excellent analytical skills
Confident, friendly, and calm demeanor—even under pressure
Native or near-native German (C1+), as German is the primary working language
Good written and spoken English
Prior practical experience in surveying (both office and field work) is desirable
Experience with Leica surveying instruments and/or software is a plus
Willingness to travel within Germany
What You Can Expect
A permanent position in a growing, technically demanding industry
Diverse, autonomous tasks with significant creative and operational freedom
Professional support from Technical Sales and Sales Assistance teams
Competitive compensation package (fixed salary + bonus)
Modern laptop and smartphone for remote work, home office allowance, and access to well-equipped offices
Employer-funded pension plan (support fund and subsidized direct insurance)
Employer-paid accident insurance
Monthly tax-free benefits or access to Corporate Fitness via Urban Sports
30 days of annual leave, plus Christmas Eve and New Year’s Eve off
About Hexagon
Hexagon is a global leader in measurement technologies. Our precision measurement, positioning, and autonomy solutions transform key industries worldwide—delivering the reliability customers trust for building, navigating, and innovating.
From micrometers to Mars, we enhance productivity, quality, safety, and sustainability where it matters most. We empower companies to work smarter, reduce risk, and achieve new levels of efficiency.
Looking ahead, we guide our customers toward true autonomy—helping them confidently address challenges like sustainability and demographic change.
With around 16,000 employees across 50 countries, Hexagon combines global reach, expertise, and innovation to drive meaningful, sustainable impact in the world’s most critical industries.
Learn more at hexagon.com (https://www.hexagon.com).
Diversity & Inclusion: We welcome applications from all backgrounds. The (m/f/d) designation reflects our commitment to equal opportunity.