GIS Specialist / Maps Tools Subject Matter Expert

Join our Maps Project team and help improve one of the world’s most widely used map applications. As a GIS Specialist, you will validate, refine, and enrich map-related data to ensure users receive accurate and reliable information. Your work directly impacts how millions of people navigate and discover places every day. Role Details Schedule: Monday–Friday, 9:00–18:00 Contract Type: Full-time Location: On-site at LACS Santos, Lisbon Role Description We are seeking a detail-oriented GIS Specialist / Maps Tools Subject Matter Expert to support map and geospatial data projects. The ideal candidate will have hands-on experience with GIS tools, strong analytical skills, and the ability to investigate data anomalies, identify trends, and provide technical expertise across mapping platforms and workflows. Key Responsibilities Develop and maintain deep subject matter expertise across all mapping and GIS tools used within country and language-specific projects. Analyze geospatial and database information by running queries to identify anomalies, data quality issues, and emerging trends. Gain an in-depth understanding of tool functionality, workflows, and system capabilities. Create, maintain, and update FAQ documentation, including examples and clear explanations for common user questions. Conduct testing and experimentation across various data scenarios and software environments to evaluate tool performance and functionality. Collaborate with Product and QA/Test Engineering teams to design effective test plans and validate feature functionality. Contribute to the creation of release notes, newsletters, and other communication materials for tool releases and enhancements. Support continuous improvement initiatives through process optimization and knowledge sharing. Required Qualifications Bachelor's degree with at least 1 year of professional experience; OR Professional GIS training combined with 1+ years of relevant work experience. Minimum 1+ years of experience working with GIS tools, geospatial data, or map-based applications. Experience querying databases and analyzing large datasets to troubleshoot issues and identify trends. Technical Skills Proficiency with ArcGIS or QGIS (required). At least 1 year of hands-on experience editing and maintaining map data using ArcGIS or QGIS. Strong understanding of geospatial concepts, map environments, and data quality processes. Experience working with testing methodologies and validation processes is a plus. Ability to analyze complex datasets and communicate findings effectively. Language Requirements Fluency in English, both written and spoken. Preferred Attributes Strong analytical and problem-solving skills. Excellent attention to detail and quality-focused mindset. Ability to work independently while collaborating effectively within cross-functional teams. Strong documentation and communication skills.