GIS Support Engineer

GeoSolutions is hiring a GIS Support Engineer to support clients around the world in making the best use of the products the company supports, including GeoServer, MapStore, GeoNetwork, and GeoNode. The role involves coordinating with multi-skill teams such as DevOps, back-end developers, front-end developers, and testers using agile methodologies where applicable, from project inception to completion. The person in this role will act as a main point of contact between clients and developers, mediating and coordinating client needs while ensuring timely delivery and expected quality levels. Main responsibilities: - Act as Support Engineer / Customer Support Specialist as needed. - Coordinate with product development teams to implement requirements and resolve issues. - Periodically report status and strategic recommendations from clients to GeoSolutions leadership. Qualifications: - 3+ years in technical support or project management / coordination. - Fluent English, written and spoken. - Familiarity with issue management systems. - Familiarity with Agile work methodology. - Good knowledge of key OGC specifications and concepts such as WMS, WFS, WCS, and coverage. - Proven experience working as a developer, technical support specialist, or project manager in projects based on at least one of GeoServer, GeoNode, or MapStore. - QGIS experience is a plus. - ESRI products experience is a plus. - Additional languages such as French, German, Italian, or Spanish are valued. The company states that remote work is an option and that the ideal candidate should work from a timezone between GMT-1 and GMT+3.