GIS Technical Support Analyst at VertiGIS

Transform customer experiences as a GIS Technical Support Analyst with VertiGIS. This pivotal role focuses on delivering expert support for our industry-leading mapping software to clients worldwide. As a key member of our technical support team, you will engage with clients to troubleshoot complex issues and provide insights into VertiGIS software functionalities. Your role involves managing support tasks using tools like Zendesk while actively participating in knowledge sharing through our online community. Key Responsibilities: * Provide expert support for VertiGIS software products * Troubleshoot technical challenges for GIS and IT professionals * Utilize Zendesk and NetSuite for tracking support activities * Actively engage in forums and contribute to knowledge base * Collaborate with development and QA for customer needs Requirements: * Strong problem-solving abilities and technical aptitude * Excellent communication skills in customer interactions * Experience in remote software support is a plus * Understanding of GIS concepts and applications * Background in computer science or equivalent experience Bring your expertise in technical support and passion for customer service to shape the future at VertiGIS.