Operations Manager – GIS / Mapping Operations

Title: Operations Manager No of Positions: 1 Company: SiteRecon Industry: Internet/Web Software Employment Type: Full Time Location: Noida (Work from Office) - Six days' week Experience: 8-10 Years Team Size Managed: 50–200 Role Overview: The Operations Manager at SiteRecon will be responsible for leading and scaling our Property Mapping Operations. This is a high-ownership, hands-on leadership role suited for someone comfortable managing large teams in a fast-paced, metrics-driven production environment. You will own day-to-day execution of mapping operations, with direct responsibility for throughput, quality, delivery SLAs, productivity, capacity planning, and team performance. You will directly manage 6–8 Team Leads and QA Supervisors and indirectly manage 120+ cartographers, ensuring smooth execution across shifts and consistent delivery for our US and Canada customers. This role requires someone who can identify bottlenecks, build scalable processes, improve productivity, strengthen quality systems, and use data to continuously improve operational performance. About SiteRecon: SiteRecon helps property maintenance contractors in the US automate property mapping and site visits through its mapping platform, helping them save time, speed up sales, and improve profitability. We are building a property intelligence platform for businesses in North America. About Team: Started by IIT Delhi alumni who have worked with multinationals in satellite imaging, e-commerce, and edtech sectors. To learn more about the team & our origin story - https://order.siterecon.ai/about-us To learn more about what we do for our customers - https://order.siterecon.ai Key Responsibilities: Operational Leadership Lead day-to-day Property Mapping Operations with control over output, quality, productivity, and delivery timelines. Manage operations across multiple shifts and teams to ensure predictable execution. Directly manage Team Leads and QA Supervisors and set clear priorities and performance expectations. Indirectly manage 120+ cartographers through the operations leadership structure. Establish operating rhythms, accountability, and review mechanisms across teams. Identify operational bottlenecks and take corrective action to maintain business continuity. Ensure processes are scalable as customer volume and business requirements grow. SLA & Productivity Ownership: Own operational delivery SLAs and ensure customer commitments are consistently met. Monitor daily, weekly, and monthly productivity and throughput across teams. Track TAT, output per person/team, pending workload, backlog, and key operational metrics. Identify productivity gaps and drive improvements with Team Leads. Improve throughput without compromising mapping quality. Analyse SLA breaches, identify root causes, and implement corrective actions. Establish productivity benchmarks and prioritise work during high-demand periods. Quality & Process Improvement Own overall mapping quality and establish effective quality-control mechanisms. Implement and continuously improve SOPs for mapping and quality processes. Work with QA Supervisors and Team Leads to identify recurring quality issues and rework. Reduce rework through root-cause analysis and process improvements. Monitor mapping accuracy and quality deviations. Establish feedback loops between QA and production teams to improve first-time-right output. Standardize and communicate process changes across shifts. Planning , Forecasting & Capacity Management: Forecast mapping demand and translate workload into manpower and capacity requirements. Maintain adequate capacity to meet current and projected customer demand. Prepare manpower plans for seasonal fluctuations and volume spikes. Identify capacity constraints before they impact delivery SLAs. Optimize allocation of people and workload across teams and shifts. Balance utilization, productivity, quality, and turnaround time while planning capacity. People Management & Leadership: Lead, coach, mentor, and develop Team Leads and QA Supervisors. Set measurable goals and review leadership-team performance using operational metrics. Build a culture of accountability, ownership, and continuous improvement. Identify high performers and develop them for larger leadership responsibilities. Address performance gaps through structured improvement plans. Handle operational escalations and support Team Leads in resolving people and performance issues. Maintain team morale while ensuring performance and delivery standards. Build a strong second line of leadership. Cross- Functional Collaboration Work with Product and Engineering teams to identify operational bottlenecks and improve mapping workflows. Collaborate with Customer Success on customer requirements, delivery issues, and recurring operational challenges. Provide operational inputs for product and process improvements. Partner with other functions to implement process or system changes. Drive alignment and resolve operational issues at the root level. Operational Reporting, MIS & Insight: Own operational dashboards and MIS reporting for the Property Mapping function. Establish regular reporting for productivity, quality, SLA adherence, TAT, capacity, backlog, and other KPIs. Provide leadership with clear, data-driven visibility into operational performance. Conduct regular business reviews with Team Leads and operational leadership. Identify trends, deviations, and operational risks through data. Recommend corrective actions based on operational insights and track effectiveness. Continuous Improvement & Scalability: Build a culture of continuous improvement across Operations. Identify repetitive, inefficient, or manual processes and develop better ways of working. Standardize successful processes across teams and shifts. Use data and structured problem-solving to identify root causes and prevent recurring issues. Build processes that support significant growth in mapping volume without proportionately increasing operational complexity. Experience & Skills: 8–10 years of experience in operations management, preferably in GIS, mapping, analytics, BPO/KPO, digital operations, or other high-volume production environments. Proven experience managing large teams of 50–200+ people. Experience managing managers/team leads and building a multi-layer operational structure. Strong hands-on experience with KPIs, SLAs, productivity, capacity planning, and quality management. Experience in a metrics-driven, high-volume operational environment. Demonstrated ability to improve operational efficiency, productivity, quality, and turnaround time. Experience handling operational escalations and performance management. Strong cross-functional collaboration skills. Advanced proficiency in Excel/Google Sheets for operational analysis and reporting. Ability to build and interpret operational dashboards and MIS reports. Strong analytical and problem-solving skills with the ability to identify trends and root causes. Comfortable working with large datasets and converting data into actionable insights. Experience in a startup, high-growth technology company, or rapidly scaling operations environment is strongly preferred. Preferred Skills: Prior experience in a product-led or SaaS company. Experience managing GIS, mapping, digital-factory, analytics, BPO/KPO, or other semi-technical operations. Experience managing operations for international customers or across different time zones. Experience building or scaling operations from an early stage. Perks of working at SiteRecon: Opportunity to lead and scale a large, high-impact operations function. Work directly with founders and senior leadership. High ownership over a core business operation. Be part of a rapidly growing AI-driven technology company. Freedom to identify operational problems and implement meaningful improvements. Growth opportunity to build and scale teams and processes.