Senior ArcGIS Support Engineer

TriJem33 Consulting LLC is seeking a highly skilled and experienced Senior GIS Support Engineer to support mission-critical enterprise GIS systems for a major utility environment in New York. This role is ideal for a hands-on technical professional who thrives in complex enterprise ecosystems and enjoys solving challenging GIS infrastructure, integration, and support problems. The ideal candidate will bring deep expertise in ESRI ArcGIS Enterprise, ArcFM, enterprise geodatabases, map services, automation, and GIS platform support. This individual must be equally comfortable troubleshooting backend systems, publishing services, presenting technical solutions to leadership, and collaborating with business stakeholders across Electric and Gas utility operations. This role requires strong communication skills, excellent technical documentation abilities, crafting business and leadership presentations, and the capacity to support highly available enterprise GIS platforms serving thousands of internal users. Key Responsibilities Enterprise GIS Platform Administration & Support Install, configure, upgrade, and maintain ArcGIS Enterprise environments, including: ArcGIS Server Portal for ArcGIS Web Adaptors ArcGIS Online integrations Publish, configure, and maintain map services, feature services, tile caches, and mobile TPKs for desktop, web, and mobile GIS users. Support and troubleshoot ArcFM Desktop, Web, Mobile, and related utility GIS applications. Maintain system stability, monitor GIS services, and proactively address platform performance issues. Automation & Technical Engineering Develop and maintain automation scripts using: ArcPy (Python) PowerShell SQL / PL-SQL Automate maintenance, monitoring, deployment, and operational support tasks. Support backend GIS integrations and enterprise workflows. Solution Design & Technical Leadership Architect and recommend GIS support solutions for enterprise operational needs. Collaborate with business users, technical teams, and leadership to improve GIS workflows and platform reliability. Create technical presentations and communicate complex GIS concepts clearly to both technical and non-technical audiences. Conduct knowledge transfer sessions and mentor junior team members. Incident Management & Documentation Troubleshoot GIS platform outages, service interruptions, and application issues. Document support procedures, outage recovery processes, maintenance activities, and technical configurations. Improve operational support processes and system resiliency procedures. Required Qualifications 8+ years of hands-on experience supporting ESRI GIS platforms Strong experience with: ArcGIS Enterprise ArcGIS Server Portal for ArcGIS ArcGIS Online ArcFM Desktop / Web / Mobile Experience publishing and maintaining GIS map services Strong knowledge of Oracle Geodatabases / ArcSDE Experience performing geodatabase compressions and database maintenance Hands-on scripting experience with ArcPy / Python Experience with Windows Server 2016/2019 environments Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Strong presentation and stakeholder engagement abilities Ability to work independently in a fast-paced utility environment Preferred Qualifications: ArcGIS Utility Network experience, FME, ArcGIS Experience Builder Experience supporting enterprise utility GIS environments Familiarity with Azure or hybrid cloud GIS deployments Work Environment Hybrid schedule: 3 days onsite in Brooklyn, NY + 2 days remote Flexible hours may occasionally be required to support production deployments, upgrades, maintenance windows, and outage recovery activities. Candidates must be willing to undergo: Background check Drug screening