About the Role
About the role The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
Responsibilities:
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,
Coordinate tool releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/Linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
Requirements:
1-3 years of experience in a similar domain,
ArcGIS Desktop, ArcGIS Server experience,
Scripting knowledge – Python and SQL experience,
Proficiency in AI tools,
Nice to have – Github, FME,
Min. High school graduate or equivalent,
Technological savviness,
Availability to work on the weekends (1-2 days/month),
Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business,
Strong problem-solving skills and excellent attention to detail,
Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving.
Benefits:
Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
Opportunity to be part of a global organization focused on development,
Open-minded and multinational environment,
Training & development opportunities, including language courses,
Professional development and a clear career path,
Full equipment and paid training are provided from the first day of work.
For more information about us, visit Cognizant Poland.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client-mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled, Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client, being the data controller responsible for this specific verification process, will contact you separately to provide you with more detailed information in this regard.