About the Role
Company: BTC AG
Location: Oldenburg, Bremen, Hamburg, Münster, Leipzig, Neu-Isenburg, Neckarsulm, Berlin, Home Office Option, Würzburg
Reference Code: 00007574
Starting Salary: €45,000 – €65,000 gross/year (40 hrs/week, 12 salaries)
As a Support Consultant, you’ll become part of a cohesive team of 18 colleagues, where collaboration, mutual support, and mutual respect are fundamental. While we follow clear processes, we also actively encourage space for your own ideas—enabling all team members to shape and optimize workflows.
What awaits you:
You’ll manage our GIS applications (ESRI, VertiGIS, SPIE Infograph), including installation, maintenance, and configuration, ensuring seamless operation of the entire infrastructure.
You’ll continuously deepen your expertise in GIS applications—both cloud-based and on-premise—supporting your ongoing professional development.
In 2nd-level support, you’ll ensure reliable operation of our GIS applications, from diagnosing and resolving incidents to implementing service requests.
With growing experience, you’ll support application support in analyzing and resolving issues, and actively contribute to quality assurance of our GIS data.
You’ll also have the opportunity to support GIS projects, assist in quality assurance, and collaborate closely with our development teams to evaluate customer requirements from an operational perspective.
Your profile:
Completed IT degree, IT vocational training, or comparable qualification.
Interest in Geographic Information Systems and a desire to work in a dynamic environment with diverse requirements and client sectors.
Team orientation and enthusiasm for independently developing and advancing topics.
Enthusiasm for support work; ideally, you have experience in application management following ITIL and in 2nd- and 3rd-level incident resolution.
Strong technical understanding and interest in future-proof technologies such as cloud platforms, Kubernetes, Docker, ESRI-GIS, etc.
Fluent German (at least C1 level) for effective consultation of our customers.
What we offer:
Onboarding remotely or on-site with a mentor (buddy/patenmodell).
Flexible working hours (40 hrs/week) with overtime compensation and 30 days of annual leave.
Hybrid work options—including single remote days.
Ongoing training opportunities, e.g., GIS application training and support for maintaining your ITIL certification, plus clear career development paths (both technical and leadership tracks) and transparent competency profiles.
Monthly informal team meetings—great for networking and idea exchange, either on-site or virtually.
Top-tier equipment: HP Elite tablets or notebooks, or MacBooks; Jabra headsets; iPhones (also for private use); standing desks.
Flat hierarchies and a “Du” (first-name) culture across all levels, supported by a social intranet.
A modern work environment equipped with creative spaces, co-working areas, and collaboration tools/hardware—ideal for hybrid work (mix of office and remote).
Well-being: Hansefit membership, employer-funded contributory pension plan, free external social and health counseling, and e-bike/bike leasing.
Transparent salary structure and progression within our compensation system.
† Your potential matters to us—regardless of gender identity, sexual orientation, disability, age, ethnic or social background, or religious beliefs.
We design our recruitment process in line with the Barrier-Free Strengthening Act (BFSG) to be as barrier-free as possible and are happy to support individual accessibility needs. Please let us know if you have specific accessibility requirements—we’ll find a suitable solution together.
We look forward to your questions about this position.
Thorsten Gose
Phone: +49 441 3612-2967
Your application process:
Apply online by clicking "Apply Now"
Review of your documents by HR and/or the relevant department
Invitation to a first introductory meeting or written rejection within 14 days
1–2 further interviews (number and duration vary by position)
Written offer after approval by our works council—or written rejection
#starke Teams
For over 20 years, BTC AG has been one of Germany’s top IT consulting firms. With over 2,000 employees, we create strong IT solutions for our customers in the energy, industry, services, and public sectors. Our services include IT consulting, system integration, product development, and system and application management.
BTC Locations & Facilities:
Flexibly bookable workspaces via app
Dedicated workshop rooms
Team and after-work events
Standing desks everywhere
Our Top 5 Benefits:
Hybrid working—no mandatory office days or core working hours
Hansefit
Free external social counseling
(E-)bike leasing
Discounted online shopping via Corporate Benefits