About the Role
Why RIWA?
RIWA – One of Germany’s Leading GIS and Smart City Experts
Are you looking for a job with real impact? At RIWA, you actively shape the digital future of cities and municipalities. Our solutions empower local governments to tackle today’s challenges and secure tomorrow’s quality of life. Together, we lay the foundation for sustainable decision-making, modern administrative processes, and livable regions—for thousands of people every day.
Do you want not only to solve problems but also create tangible added value for our customers?
Then you’re exactly where you belong.
Join our team at one of our locations in Memmingen, Würzburg, Amberg, or Rosenheim, or—after initial training—partially from home office. This full-time position is available immediately.
RIWA GmbH develops digital solutions for municipalities and is an established provider of geospatial information, municipal specialist systems, and Smart City solutions in Germany. With GIS, Digital Twins, and AI-powered tools, we help cities and municipalities work data-driven and shape their future sustainably. For us, user-friendliness, data sovereignty, scalable solutions, and a partnership-based collaboration on equal terms are equally central.
Your Responsibilities
You support our clients with technical and application-oriented questions regarding our GIS solutions
You independently, systematically, and solution-orientedly analyze and process incoming service requests
You document support cases in our ticketing system and ensure high service quality
You thoroughly prepare more complex issues and hand them over to our second-level support
You actively contribute to the further development of our service desk and support processes
Your work helps municipalities and public institutions successfully implement our digital solutions
What You Bring
Initial professional experience in IT support, service desk, or a comparable customer-facing role
Proficient handling of ticketing systems, along with a structured and solution-oriented approach to handling support requests
Strong interest, enthusiasm, and solid foundational knowledge in the use of geographic information systems (e.g., PostGIS, QGIS, ArcGIS, RIWA GIS)
Analytical, structured, and independent working style, combined with excellent communication, coordination, and service orientation
Very good German language skills in both written and spoken form (minimum level C1)
Ideally, prior experience in the public administration sector
What We Offer You
A great team—#GernePerDu (‘you’ culture)—and a varied job split between office and home office
Attractive compensation package including 13 monthly salaries, employee benefit schemes, and performance-based bonuses
30 vacation days per year, plus flexible working hours and home office options
Bike leasing via Business Bike and exclusive employee discounts at over 1,500 providers
Structured onboarding and individual continuing education and training opportunities
Diverse tasks with room for design and the chance to actively contribute your own ideas
Modern workplace with long-term prospects in a future-oriented company
Contact
Sounds interesting?
Apply now and submit your complete application documents online via our applicant management system. We look forward to hearing from you.
Your contact person: Bettina Rauscheder / HR Department / +49 8331 9272 224